Assistant Manager Learning & Development would be responsible for overseeing and managing training initiatives and related programming in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Specifically, He/ She would be responsible for performing the following tasks to the highest standards:
Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, Sustainability, new team member orientation, departmental training, communication, leadership, hospitality Guest service, performance coaching & counselling, supervisory and managerial skills and train-the-trainer training.
Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement
Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs
Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
Oversee and monitor all departmental training programs including, but not limited to food safety, job skills checklist, educational assistance, etc.
Develop and distribute the monthly and annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment
Works closely with Management to assess, evaluate and develop training and employee development efforts that support the goals and operational needs of the business.
Works with department Heads to identify specific training needs, including job analysis, developing performance standards and training, and assisting with development of training/procedural manuals.
Facilitates a comprehensive employee orientation, engaging new hires with Tamara policies, business goals and practices.
Administers training programs in use, in house or outsourced, by tracking costs, participants, course preparation info, test schedules, completion data, etc.
Monitors employee recognition programs, adjusting programs/plans as needed to obtain desired results and providing departments help with developing programs specific to their department and performance needs.
Assists with development and facilitation of internship placement opportunities within Tamara, Develops and maintains a professional working relationship with educational institutes, training or workforce development agencies.
Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

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